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  • Consulting

    At Infinia Services & Solutions, we aim to create richly textured, deeply resonating consumer brand experiences that will engage the customer for years to come. We lead you through clearly articulated steps needed for conceptualizing, implementing, managing, and measuring loyalty programs to increase your visibility, build communities of loyal brand enthusiasts, and increase your profits.

Strategy

  • Loyalty Strategy: Innovative and Effective

    We use data insights to plan and launch a customer relationship strategy, or review and calibrate your existing one to engage your customers towards brand loyalty and advocacy.
  • Program Design: Cutting-Edge, Sustainable and Profitable

    Create a tactical initiative to drive profitable customer behavior by re-shaping your relationship strategy or loyalty program to maximize your ROI. We provide end-to-end solutions from conception of the program to launch, providing the required technology platforms and data analytics.
  • Partnership Strategy: Prolific Association

    It is important to build the right partner portfolio. Using our relationship network, you can add value to your customer proposition and reach and expand towards new customer segments.
  • Performance Evaluation: Expert Appraisal and Support

    We assist you in planning and measuring the success of your marketing initiatives or loyalty program so that you achieve a clear return on your investments.
  • Portfolio Management & Analytics

    Using our comprehensive Lead Management System, we enable businesses to optimize, classify, route and track business leads. Coupled with it is our Analytics Suite which uses dedicated data warehouses to understand consumer behavior and enable predictive analytics for targeted segments.

Corporate Solutions

Infinia Corporate Solutions provides a consultative approach to increase revenues. Our solutions help organizations across four main pillars:
  • Sales Effectiveness

    This is the organization’s ability to create a customer demand, when the customer does not know there is one. Sales effectiveness helps to measure performance, understand the customer and differentiate from competitors. Meet the demand by focusing available resources in the right areas and improving productivity by understanding the sales process. 
  • Operational Efficiencies

    In order to attain operational efficiency a company needs to minimize redundancy and waste, while leveraging the resources that contribute most to its success and utilizing the best of its workforce, technology and business processes. At Infinia, we ensure that reduced internal costs that result from operational efficiency enable a company to achieve higher profit margins or be more successful in highly competitive markets.
  • Customer Experience

    Your customer’s perception is your reality. Here at Infinia, we support the customer experience through Technology Solutions, Manpower Solutions and Partnership Solutions to ensure you meet your customer’s needs.
  • Cost Management

    Cost Management is the process of doing something better, but in a more cost effective way. We provide organizations with the qualified manpower at a lower cost as they benefit from no recruitment costs, no training costs and a lower cost of delivery.
  • Digital Marketing

    Building a truly interactive social media community within an e-commerce platform or integrated marketing plan, is imperative to today's business needs. We help our customers integrate social media elements, such as social networking features and user generated content platforms, directly into their commerce environments.
  • Partnership Management

    Linking you with merchants forms an essential part of an effective loyalty strategy and customer relations program. A well-defined merchant network allows for a broader customer base. Collaborate with our experienced partnership team who will develop the right partnership plans for your clientele base. We provide an approach that supports business objectives, brand values and customer needs, all while managing your partner relationships.

learn more about what infinia can do for your business

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