Managing Director & Founder
Since its inception in 2011, Infinia Inc. has become a leader in providing payment solutions combined with high performance technology in the Middle East, Africa and South Asia regions. With a global footprint, marking our presence in over 35 countries, servicing over 30 clients, we are an experienced and versatile team of professionals with extensive knowledge of payments, mobile, loyalty management, wallets and corporate solutions backed up by cutting edge technology. And at the heart of our company’s success is our unique approach to customer relationship management.
Our products are carefully designed to increase customer stickiness and in return increase our clients’ loyalty. With our state-of-the-art integrated platform, we have positively impacted the growth of our clients, merchants, and partners in a short span of 3 years. We design, launch, manage and constantly improve our client’s customer engagement strategies, in order to achieve quick and tangible results with sustainable returns.
Vision, Mission & Values
- To ‘create value that rewards’ for businesses and consumers
- To provide innovative end-to-end loyalty solutions for highly competitive sectors globally
- To continuously create an organization pull for self driven professionals globally
- Power to dream
- Excellence in all what we do
- Ownership of client objectives
- Purpose Accountability of deliverables
- Leading from the front
- Energize the environment around you
Our Leadership Team
Infinia Services & Solutions is run by an experienced and versatile team of professionals with an extensive knowledge of payments, loyalty management, mobile technology, operations, product management and corporate solutions.
With an exclusive focus on customer relationship management, Infinia’s core management team consists of:
Managing Director & FounderPrashant KhattarPrashant has extensive experience in financial services with hands-on expertise in product development, portfolio management and P&L management across retail banking products (assets and liabilities). Prashant’s 15 years of professional experience include Head of product development and affluent platforms across Asia Pacific, Middle East and Africa for MasterCard International, Head of retail products for Ahli Bank in Bahrain, Head of Cards for Gulf Bank in Kuwait and Head of Consumer Card products for American Express in India.
Chief Technology Officer & Co-FounderRajiv Bagchi
Chief Technology Officer & Co-FounderRajiv has more than 14 years of experience in Technical and Solutions Architecture, Strategic Consulting, Research, Mobile Commerce, Prepaid/Wallet Solutions, Product Development, Enterprise Architecture across a wide spectrum of industries like Government, Airlines, Ministry of Defense, Banks and Financial Institutions. He was the architect of India's first mobile banking gateway with over 40 banks on board. He also conceptualized and developed Vodafone mpesa, India's second largest Mobile Wallet solution, with over 200 billers across India.
Chief Mobile Officer & Co-FounderSwapnil Chordia
Chief Mobile Officer & Co-FounderSwapnil is an innovator in mobile applications and pioneered the USSD revolution in India. He was instrumental in building the 2nd largest VAS Company in India. With more than 14 years of experience in the telecom space, he possesses a rare business acumen coupled with entrepreneurial skills to execute marketing and business strategies.
Head – Corporate SolutionsFirdaus Mogul
Head – Corporate SolutionsFirdaus brings with him over 20 years of senior management experience in the banking and credit card industry, and has led B2B lines of business at global and country levels. Firdaus was the country head for American Express’ Commercial Products in India and went on to become the Global head of American Express’ GNS Commercial Products business.
Chief Marketing OfficerAmit Marwah
Chief Marketing OfficerAmit is a seasoned financial services and consumer banking marketing professional with over 17 years of well-rounded experience in building product, brand, sales and marketing strategies across India and the Middle East in banking and NBFC environments with a particular focus on credit cards and consumer lending. Amit has been part of various startups in his career from Dow Jones Markets, SBI-GE Cards, as marketing head for a youth dotcom portal and as a Founder Member of Infinity Business School. He also headed ABN AMRO Bank’s card products and alliances portfolio in India. In the Middle East, Amit has managed the cards issuing business for Commercial Bank of Qatar & Dubai First, where he was instrumental in turning around the cards business post recession.
Group Chief Financial OfficerPulkit Kakar
Group Chief Financial OfficerPulkit Kakar is a finance expert with 16 years of comprehensive experience in the financial stream. He has been influential in optimizing financial management for companies, across areas of Fund Raising, Treasury, Investor Relations, Business and Strategic Planning. He has led strategies within the financial department for companies in India and overseas, delving in manufacturing and real estate sectors, and varied company profiles from private equity, start-ups to conglomerates. He has served at the Birla Group, DCM Shriram Consolidated Limited, Emaar MGF, IREO (India Dedicated Real estate Fund). He joins Infinia Services & Solutions from Raheja Developers where he was Senior Vice President-Finance.
- United Arab Bank (UAB) was established in 1975 as a joint venture between UAE investors and Société Générale. UAB offers a range of financial services in both Corporate and Retail and is acknowledged as a leading solutions provider to the growing commercial and industrial base across the seven Emirates
Needs and Challenges
- Not only to increase the acquisition of new customers, but to have a higher share in the existing customer wallet
- Increase the usage and spend of UAB Products and Services
- Lower customer churn by deploying a loyalty program that will convey brand awareness and loyalty
- Infinia launched UAB Rewards, a dynamic program where clients earn loyalty points while engaging with UAB’s various products and services. UAB Rewards offers redemption options to accommodate any client’s lifestyle, with more than 900 international airlines, 200,000 major hotels worldwide, 2,000+ electronic products, as well as the car rental program, available in 150 countries across the globe
- UAB Rewards is serviced through a dedicated portal www.uabrewards.ae
- The UAB Rewards program is focused on Retail Asset and Liability Products
Benefits and Achievements
- The first airline rewards currency in the region across all banking products and it led to an increase in 30% of liabilities base in the first month
- Highest growth in liabilities volumes for the bank
- Winner of the Banker Best Loyalty Program in 2013 & 2014
Group Companies and Joint Ventures
Infinia Alive is a joint venture between Infinia Services & Solutions DMCC and GTS Alive, a Switzerland-based organization providing student and youth services with a focus on the growth and distribution of the ISIC (International Student Identity Card). Infinia Alive is the licensed authority for issuance, distribution and promotion of ISIC cards for the territory of United Arab Emirates, officially appointed by the ISIC Association, a not-for-profit organization owning the international ISIC/ ITIC/ IYTC card licenses.
The International Student Identity Card was first issued in 1953 and has helped students experience a better quality of life ever since. ISIC is the only international proof of full-time student status, endorsed by UNESCO, national governments and ministries of education worldwide. It is sold each year to over 5.5 million students in 130 countries, providing access to over 125,000 benefits worldwide.
Infinia Corporate Solutions
Within the product line vertical, we build and launch innovative solutions which support the issuing bank's commercial card portfolio and aim to enhance the value proposition by focusing on driving savings for corporate customers.
Within our services vertical, we are one of the few organizations worldwide who provide banks with an outsourced sales solution for commercial card products. Our training certification programs allow banks to enhance the productivity of their sales teams. And with our team of experienced analysts, we provide commercial card issuers with a deep understanding of their business.
Infinia Islamic Exchange
Infinia Islamic Exchange leads the online exchange automation for metals and commodities with a process that follows Sharia. Infinia Islamic Exchange is a leader in tawarruq process automation or similar Sharia compliance processes for corporate and personal banking sectors.
The exchange achieves an online turnaround time of less than 5 minutes for metals and commodities; as per the Sharia law process and is available for trade 24/7 for Islamic banks.
Infinia Payment Systems
Infinia Payment Systems is a subsidiary of Infinia Services & Solutions and is based in Bangkok, Thailand. Infinia Payment Systems will provide sales, operational and technology support for loyalty, payments, corporate solutions and mobile application services to institutions like banks, telco’s, insurance companies, retailers and consumers in the ASEAN region.
Infinia plans to develop its loyalty system outreach for the Thai market – allowing customers to redeem rewards internationally, rather than just within Thailand. The company would also be instrumental in laying down a regional POS Network to support instant redemption across thousands of merchants in the ASEAN region, and support the loyalty program redemption platforms for Infinia.
Sound PeopleSound People is a mobile payments technology company. It develops and manages mobile apps and platforms, as well as managing mobile payments using cards, accounts, wallets and other methods. It is also involved in the development and maintenance of e-commerce solutions for brands and retail houses.
Infinia Business Services LimitedInfinia Business Services Limited is a joint venture company formed by Infinia Services and Solutions in partnership with Nigeria-based Zaapay Multi-channel Solutions Limited. Setup in Q3 2015, Infinia Business Services Limited is focused to generate new business for Infinia’s products, services and solutions across the African market. This will involve identifying and sourcing new business for Infinia’s Loyalty Management Solutions, appointment of strategic and local merchant partnerships, merchant management and settlement, ongoing client account management, amongst others. This partnership underlines Infinia’s strategy of expansion and delivering global solutions that are tailored to the African environment in which they function.